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Terms & Conditions
Client-supplied items: All denim must be supplied by the client unless otherwise agreed. Items must be clean, in good condition, and suitable for painting. Any denim colour can be painted on but black may need additional priming layer and add to lead time.
Postage: A prepaid postage label will be emailed to you after purchase. Clients are responsible for securely packaging their items before sending to the Cornwall studio. Return postage of your completed piece is included in the commission price.
Turnaround time: Estimated 4–6 weeks from receipt of your item. Timelines may vary slightly depending on studio schedule; any delays will be communicated directly.
Artwork process: Each piece is hand-painted in my signature ocean-inspired style. While requests for general themes (waves, horizon) can be made, the final composition remains at Gemma’s creative discretion. Please note, no texture is added to these pieces due to the fact it will not withstand wear. All painting scenes are flat but still have Gemma’s unique ocean inspired style.
Refunds & cancellations: Once painting has begun, commissions are non-refundable. If an item arrives damaged or unsuitable for painting, I will contact you to discuss next steps before proceeding.
Care: All denim pieces are painted using fabric paint which can be machine washed at 30 degrees - do not tumble dry. Washing over 30 degrees will degrade the paint and artwork scene. Footwear is sealed for durability, however topping up with a waterproofing spray every 6 months is advised if worn regularly.